Refund policy

At Lemongrass Farms, we want you to feel good about every purchase. If something isn’t right with your order, we’re here to help.

Return Eligibility

We accept return requests for the following:

Defective, Damaged or Quality Issues
If your product arrives damaged, defective, leaking, has a seal failure, or has another product quality issue, please contact us within 60 days of delivery.

Incorrect Item or Order Error
If you received the wrong product or we made an error with your order, please contact us within 60 days of delivery.

Changed Your Mind
Unopened and unused products may be returned within 30 days of delivery. Products must be in their original packaging and in resalable condition.

Duplicate or Accidental Orders
If you accidentally placed a duplicate or incorrect order, please contact us within 30 days of delivery.

Return Conditions

Unless your return is due to a defect, damage, quality issue, or shipping error, products must:

  • Be unopened and unused
  • Be in their original packaging
  • Be returned within the applicable return window
  • Include valid proof of purchase or your Lemongrass Farms order number
  • Be within the printed expiration or best-by date, when applicable

Products that are defective, damaged, contaminated, leaking, or shipped incorrectly may be eligible for return even if they have been opened, provided you contact us within the applicable return window.

Refunds

Approved refunds will be issued to the original method of payment after your return has been received and inspected. Verified defect or damage claims may be refunded without requiring the returned product to first be received.

Please allow 5–10 business days after we receive your return for processing.

Original shipping charges are refunded only when the return is the result of an error on our part, including defective or damaged products, incorrect items, or verified quality issues.

Items That Cannot Be Returned

We are unable to accept:

  • Products purchased from unauthorized third-party retailers or resellers
  • Returns requested outside the applicable return window without a valid defect or quality claim
  • Opened or used products being returned because you changed your mind
  • Returns without a valid Return Authorization (RA) number
  • Gift cards, promotional items, or clearance/closeout products unless defective

How to Start a Return

Before sending anything back, please contact Lemongrass Farms Customer Care at (888) 776-2242.

Have your order number and product name ready. Our team will review your request, provide a Return Authorization (RA) number, and walk you through the next steps.

Please do not send products back without first receiving a Return Authorization.