Refund and Returns Policy

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Returns & Refunds

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. There is a 20% restocking fee on returns and refunds. The restocking fee will be deducted from your refund. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. NOTE: There are NO Refunds on the “Buy 4 get 1 free” special for COOL Kits and COOL Bundles. Limit 2 Bundles or Kits per customer. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item to us, contact us. Encore Coatings 68 Center Road, Cartersville, Georgia. Support: 888-776-2242 Fax: 678-716-0537